Download or delete your data

Both controls are in My Profile & Settings, on the Settings tab, in the Account section.

Download your data

1. 1

   Open Account

   On a phone, tap More → My Profile & Settings. On a computer, choose My Profile. Tap Settings and scroll to Account.

2. 2

   Download

   Tap Download My Data. It reads Preparing... while the file is built.

   ✓ "Your data was downloaded." Your browser saves a JSON file whose name starts with sloe-network-data.

The file holds your profile, activity, progress, posts, messages and your record. Each conversation is included in both directions. The other member appears by name only.

Delete your membership

1. 1

   Open Account

   As above. Scroll to Danger Zone: Permanent Account Deletion.

2. 2

   Start

   Tap Delete Account.

3. 3

   Confirm

   Type your member code in the box under TYPE MEMBER CODE TO CONFIRM. Without a member code, type DELETE under TYPE DELETE TO CONFIRM.

4. 4

   Delete

   Tap Permanently Delete Account.

   ✓ You are signed out and back on the home page. We email you a confirmation titled "Your Sloe AI Network membership was deleted".

What deletion erases

• Your profile and member code
• Your progress: module progress, assessment attempts and campaign seats
• Your posts
• Your direct messages, sent and received
• Your record: milestones and sign-up answers

Backups that already hold your data expire within 30 days.

What stays

• Your Sloe sign-in account. Other Sloe apps use it, so it is not deleted.
• If you sign in to the Network again, you start a new, empty membership.

Who cannot delete themselves

Operators, and members with clients, licences, leads or payouts, cannot delete their own membership. The app tells you so, and nothing is deleted. Write to support@sloelabs.com to close it.

If something's off

• "Your data could not be exported. Nothing was downloaded; try again." — tap Download My Data again.
• "Deletion could not be confirmed. Your account is unchanged; you can retry." — nothing was deleted. Try again.
• Your Network membership was deleted with Retry sign-out — the deletion worked, but this device is still signed in. Tap Retry sign-out. Nothing else is deleted.
• No confirmation email — if you were signed out and the home page shows Sign in with Sloe, the deletion happened. Write to support@sloelabs.com if you want it confirmed.